Sales · Review response
Negative review responses automated with human judgment intact.
Support could not keep pace with review volume without copying tone-deaf templates.
Faster
response with approval gates
The challenge
Why the old path broke down
Brand risk meant full autonomy was unacceptable — but manual replies did not scale.
What Duvo did
Capture → reconcile → deliver
- 01Capture how great replies are actually written.
- 02Draft with evidence from prior cases.
- 03Require human approval before publish.